Contact our Customer Care Team if you believe you have received defective or incorrect merchandise (style, size, color) within 5 days of receipt and provide a photo of the defect.
Returns & Exchanges
We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:
- Returns postmarked after 30 days of the delivery date
- Any items marked “Final Sale”
- Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains
- Shoes without their original box. Box must be free of damage without stickers or postage stamps.
- Swimwear without the hygenic strip attached
- Intimates, underwear, socks, tights, hair accessories, bodysuits and beauty products
- Non-designer jewelry (earrings, necklaces, rings, etc.)
Unfortunately, we cannot issue a refund and/or send your items back if any items listed above are returned to us
How Do I Make an Exchange?
Exchanges can be made up to 30 days after receiving your items for a different size of the same style and color.
To make an exchange:
- Follow the usual return process for the item you wish to send back
- Place a new order for the item you want
- Email Customer Care with your new and old order numbers immediately after new order is placed
- Customer Care will honor the original purchase price
- Standard shipping will be waived
- Refund for original order will be issued once it is received and processed
Payment Options:
Credit Cards
- We accept payments from Visa, Mastercard, American Express, and Discover credit cards.
- Your account will be charged when your order has shipped.
Paypal
- Please note Paypal is not available for customers ordering from Canada.
- Your account will be charged when your order has shipped.
Promo Codes
How to Use Your Promo Code
Apply your code in the promo code box during checkout. Updated prices will be reflected immediately after applying the code.
Issues Applying Promo Code
Unfortunately, promo codes cannot be applied after the order has been placed