FAQS

Orders and Shipping:

All orders are processed the same day as orders are received. 

Does Maldovicci ship internationally?

Yes, we ship worldwide.

How much does shipping cost?

Shipping is $3.99 for U.S, Canada, and Mexico. International shipping is $9.99. Orders over $75 grant free shipping to U.S, Canada, and the UK. International shipping is free for orders over $150.

 How long does it take to receive my product?

Your product will get shipped in approximately 3 days, please allow up to 12- 20 days to receive your product. Faster Shipping options will be available in the future.

 

My Order:

 

Order Status:

 

To check your order status, go to the track order link located on the bottom of the page, and enter your tracking code received in your order confirmation email.

 

Tracking:

 

To locate your tracking number, click on your order number in your Account page. If you checked out as a guest, your tracking number is located in your Shipping Confirmation Email.

 

Change My Order

 

Unfortunately, once your order has been placed we are unable to make any changes.

 

 

Cancel My Order

 

If you wish to cancel your order, please contact our Customer Care Team immediately. Once an order reaches a certain state of processing we will not be able to cancel.

 

Damaged, Wrong, or Missing Items

 

Contact our Customer Care Team if you believe you have received defective or incorrect merchandise (style, size, color) within 5 days of receipt and provide a photo of the defect.

Returns & Exchanges

We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:

  • Returns postmarked after 30 days of the delivery date
  • Any items marked “Final Sale”
  • Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains
  • Shoes without their original box. Box must be free of damage without stickers or postage stamps.
  • Swimwear without the hygenic strip attached
  • Intimates, underwear, socks, tights, hair accessories, bodysuits and beauty products
  • Non-designer jewelry (earrings, necklaces, rings, etc.)

Unfortunately, we cannot issue a refund and/or send your items back if any items listed above are returned to us

 

How Do I Make an Exchange?

Exchanges can be made up to 30 days after receiving your items for a different size of the same style and color.

To make an exchange:

  1. Follow the usual return process for the item you wish to send back
  2. Place a new order for the item you want
  3. Email Customer Care with your new and old order numbers immediately after new order is placed
    • Customer Care will honor the original purchase price
    • Standard shipping will be waived
  4. Refund for original order will be issued once it is received and processed

Payment Options:

Credit Cards

  • We accept payments from Visa, Mastercard, American Express, and Discover credit cards.
  • Your account will be charged when your order has shipped.

 

Paypal

  • Please note Paypal is not available for customers ordering from Canada.
  • Your account will be charged when your order has shipped.

 

Promo Codes

How to Use Your Promo Code

Apply your code in the promo code box during checkout. Updated prices will be reflected immediately after applying the code.

Issues Applying Promo Code

Unfortunately, promo codes cannot be applied after the order has been placed